Effective Date: January 5, 2025

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder, including the amended provisions relating to electronic records in various statutes. This Privacy Policy does not require any physical, electronic, or digital signature.

This Privacy Policy is a legally binding agreement between you ("User", "You", or "Your") and Forever Gold and Diamonds ("Company", "We", "Us", or "Our"). By accessing or using our website, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please discontinue the use of our website immediately.

This Privacy Policy is published in accordance with the provisions of the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. It explains how we collect, use, store, disclose, and protect your personal information.

Information We Collect

We may collect the following information when you interact with our website:

• Name
• Email address
• Mobile number
• Billing and shipping address
• Order and purchase details
• Payment information (processed securely through authorized payment gateways)
• Device information, browser type, IP address, and cookies
• Any information you voluntarily provide through contact forms, inquiries, or customer support.

How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Deliver products and services.
• Respond to your inquiries and customer support requests.
• Improve our website, products, and customer experience.
• Send order confirmations, delivery updates, promotional offers, and important notifications (where permitted by law).
• Prevent fraud and ensure website security.
• Comply with applicable legal and regulatory requirements.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance our services. You may disable cookies through your browser settings; however, some website features may not function properly.

Information Sharing

We respect your privacy and do not sell, rent, or trade your personal information to third parties.

We may share your information only with:

• Trusted payment gateway providers.
• Courier and logistics partners for order delivery.
• Technology service providers assisting in website operations.
• Government authorities or legal agencies when required under applicable law.

Data Security

We implement reasonable administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, misuse, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You may:

• Request access to your personal information.
• Request correction or updating of inaccurate information.
• Request deletion of your personal information, subject to applicable legal obligations.
• Opt out of receiving promotional communications at any time.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage users to review their respective privacy policies before sharing any personal information.

Children's Privacy

Our website is not intended for individuals under the age of 18 years. We do not knowingly collect personal information from minors.

Changes to This Privacy Policy

Forever Gold and Diamonds reserves the right to modify or update this Privacy Policy at any time without prior notice. Any changes will become effective immediately upon posting on this website. We encourage users to review this page periodically.

YOUR PRIVACY IS IMPORTANT TO US

At Forever Gold and Diamonds, protecting your privacy is one of our highest priorities. We are committed to handling your personal information responsibly and transparently.

• We collect personal information through lawful and fair means with your knowledge and consent whenever appropriate.
• We use your personal information only for the purposes for which it was collected or as required by applicable law.
• We ensure that the personal information we collect is accurate, relevant, complete, and up to date.
• We protect personal information using reasonable security safeguards against unauthorized access, disclosure, misuse, alteration, or destruction.
• We make information regarding our privacy practices readily available to our customers.
• We retain personal information only for as long as necessary to fulfill the purposes for which it was collected.
• We continually review and improve our privacy practices to maintain the confidentiality and security of your information.

Grievance Redressal

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, you may contact us.

Forever Gold and Diamonds

Address: Forever Gold and Diamonds, Near Chakola Textiles, High Road, Thrissur, Kerala – 680001

Phone: +91 81369 83716

Email: [Please add your official business email address]

We will make every reasonable effort to resolve your concerns promptly and in accordance with applicable laws.